Restaurants
Seamless guest experience starts
with seamless communication.
Engage Anywhere
Move easily between
integrated phone, chat,
SMS, and call center, while
minimizing transfers and dead
ends with intelligent routing
and self-service interactive
voice response (IVRs).
Answer Calls Quickly
Whether making a reservation
or ordering takeout, caller wait
times are shortened because
every call can be answered
from any phone, including
mobile, and by any employee –
regardless of location.
Leverage SMS
Easily send reservations, order updates, promotions, and feedback requests via text—boosting response rates and streamlining communication with guests before, during, and after their visit.
Empower Management
Give managers the flexibility to monitor calls, support staff, and engage with customers from anywhere—whether they’re on the floor, on the go, or offsite.
See how we can help:
Frequently Asked Questions:
Can I keep using my existing phone numbers for voice and text?
Yes! You can text-enable your existing restaurant phone numbers—including your main line or toll-free number—so you can send and receive messages without changing your published contact info. This ensures continuity for your customers while expanding your communication capabilities.
How can text messaging help my restaurant?
Texting is a powerful tool for restaurants. You can use it to confirm reservations, notify customers when a table is ready or an order is packed, send promotional offers, request feedback, or alert guests in case of delays. With open rates near 99%, texts are far more likely to be read—and acted on—than emails or voicemails.
Can my staff answer calls and texts if they’re not near the host stand?
Absolutely. With mobile apps and browser-based tools, your staff can manage voice calls and text messages from anywhere—whether they’re walking the floor, in the kitchen, or working remotely. This ensures no order, reservation, or guest inquiry goes unanswered.
Is the system easy for new employees to learn?
Yes. The platform is designed to be intuitive and user-friendly. Most restaurant staff can be trained in minutes, not hours, and your team will use the same interface for calls, texts, and team messaging—reducing confusion and streamlining operations across roles and shifts.
What happens to our analog phones or back-of-house lines?
You can continue using analog phones by connecting them through Analog Telephone Adapters (ATAs), which bridge traditional hardware to the cloud. This allows you to modernize your system affordably without replacing every phone in your restaurant.
Can managers monitor and support staff remotely?
Yes. Managers can log in from anywhere to monitor call activity, support staff in real time, and even interact directly with customers by phone or text. This flexibility is perfect for regional managers, multi-unit operators, or GMs who occasionally work off-site.
What if we have multiple locations?
Our cloud-based platform makes managing multiple locations simple. You can administer users, numbers, greetings, and call routing across all your restaurants from a single dashboard—keeping branding consistent and operations smooth, even as you scale.
How reliable is the platform?
Our system is backed by 99.999% uptime, built-in redundancy, and enterprise-grade reliability. Whether it’s peak dinner rush or a holiday brunch, you can count on your communications tools to stay online and responsive.
Seamless Guest Calls, Handled by the Right Staff—Every Time
Keep your host team, shift leads, and managers fully in sync so no guest call gets fumbled, dropped, or misrouted.
From reservations and large-party inquiries to last-minute takeout requests, your team needs the right tools to ensure calls are answered quickly and sent to the person best equipped to help—without confusion or delay.
Auto Attendants
Direct guest calls to the right person or department with intelligent, hours-based menus and voice prompts—no more bouncing between team members or sending guests to voicemail.
Voicemail Escalation
Ensure no voicemail goes unanswered with configurable escalation rules that alert additional team members if a message hasn’t been addressed within a set time—so no guest is ever left hanging.
Shared Number, Unified Texting
Multiple team members can monitor and respond to texts from the same main restaurant number, so guests always get a timely, accurate response—regardless of who replies.
Real-Time Visibility & Presence
See which staff members are available, on a call, or away, enabling faster decisions and smarter call transfers based on real-time staff presence.
Features that maximize efficiency, productivity and control
Scheduled-Based Auto Attendant
Route calls automatically based on business hours, holidays, or special events. Customize greetings and call flows for weather emergencies, seasonal hours, or after-hours guest support.
Hunt Groups
Ensure every call is answered by routing incoming calls to predefined groups of staff. Distribute calls efficiently across front desk, concierge, or back-office teams—reducing hold times and missed opportunities.
Presence
See at a glance who’s available, on a call, or away. Real-time presence indicators improve internal coordination and reduce guest wait times by connecting them with the right person faster.
Shared Management with IT
Choose a co-managed setup that gives your internal IT team access to administer users, settings, and reporting—while we handle backend infrastructure, updates, and 24/7 support.
99.999% Uptime
Deliver consistent, uninterrupted service with industry-leading uptime and built-in redundancy. Your staff stays connected—and your guests stay satisfied—no matter what.
SMS Campaigns
Send timely, relevant messages like check-in confirmations, checkout reminders, surveys, and emergency alerts. Engage guests on the channel they prefer while freeing up your staff’s time.
Elevate customer service and simplify your communications—on your terms.