Desk Phone
Pre-configured phones connect to the feature-rich Elevate service wherever they’re plugged in.
Laptop
The Elevate Desktop App allows users to place calls, chat, host or join a video conference, and share files right from their Mac or PC.
Mobile Device
Seamlessly switch your workspace to any Apple or Android smart device with the Elevate Mobile App.
Contact Center Integration
Drive even more employee productivity and a better customer experience by accessing advanced call features integrated in Elevate.
All About Clemente Communications' Unified Communications (UC)
Learn More:
What is Unified Communications?
With any successful business comes the need for good communication and collaboration. Using tools such as business phones, video conferencing, chat/instant messaging, texting, and file sharing/management is a necessity for the functionality of a modern-day business. Having all these features separately is not only more expensive but it can be complicated to patch together.
Unified Communications as a Solution (or UCaaS) brings all these communication and collaboration tools together in one seamless experience for increased productivity and enhanced customer interactions.
What are the benefits of our Unified Communications solution?
An all-in-one cloud communications solution system like Elevate can save businesses money while also improving business processes, performance, and customer experiences. Benefits of Elevate:
Cost Savings
- Allows businesses to cut down on the number of applications and third-party software solutions they use for business communication and have them all in one easy-to-use platform.
- Having an all-in-one cloud communications solution makes supporting a growing remote workforce more feasible and cost-effective.
- Businesses can easily scale up and down as needs change so whether a large or small business—they aren’t paying for more than they need.
Increased Productivity and Collaboration Tools
- Keep employees connected with real-time communication options even when they are away from the office.
- Allows both employees and customers to communicate how they want, wherever they are with Desktop and Mobile applications.
- Eliminates repetitive tasks with automated workflows and processes, especially using Elevate’s industry-leading features such as AI Assistant, business text messaging, meeting transcriptions, and archiving.
Improved Customer Experience
- Businesses can manage customer interactions through different channels (e.g., voice calling, SMS, webchat, email, and WhatsApp), giving customers the choice to reach them the way they prefer.
- Customer-facing employees can easily collaborate with subject matter experts in the organization to quickly resolve customer inquiries.
- Contact Center features that include quality management tools like reporting, analytics, monitoring, evaluations, and surveys along with workforce management tools help ensure a good customer experience.
Increased Security and Compliance
- With Elevate, users and their data are protected from any potential data breaches and cyber threats with secure datacenters, a certified security team, encryption, password management, and 2FA all with Triple Shield Security.
Increased Reliability
- Elevate comes with a 99.999% financially backed uptime SLA so businesses don’t need to worry about downtime.
- Seven years of J.D. Power certification for technical support services.
How can Unified Communications be leveraged by industry?
Explore our Solutions by Industry page to see how Elevate can drive your business success with tailored solutions for your unique goals.
How will I know when I need Contact Center software?
Businesses consider purchasing Contact Center software when it becomes harder to manage the volume of inbound customer communications and they start to miss more calls, experience higher hold times, and lose customers to their competition. Businesses also purchase Contact Center services to differentiate themselves from their competition. They want to offer more communications channels, self-service options, and better personalization so customers choose them over other businesses.
What benefits do I get from having an integrated unified communications and hosted contact center application?
More businesses want to integrate their UCaaS and Contact Center software to simplify their call communications tech stack down to one application for employees. It also improves customer experience since customer-facing employees can easily collaborate with subject matter experts in the organization to quickly resolve customer inquiries. Businesses can also capture significant savings by purchasing their communications support from one provider.
Is our Unified Communications solution secure?
With Elevate, you get access to continuous state-of-the-art business communication tools that include the latest advances in security at their core. Our Triple Shield Security is a comprehensive, enterprise-grade cybersecurity solution that zeros in on potential security vulnerabilities across communications channels – protecting user access, securing applications, and defending the cloud. Its powerful, multi-layer combination of sophisticated password management, data encryption, next gen anti-phishing protection, highly secure and monitored datacenters, and much more helps guard your business communications against cyberattacks.
Communicate how you want, wherever you are
Work securely, productively, efficiently, and intelligently from anywhere while building stronger customer relationships
Business Phone
Stay connected no matter where your office is. 90+ features, including HD voice and unlimited domestic calling (Canada, US and PR).
Team Chat
Break away from your inbox. Communicate with coworkers in real-time with individual and team chat.
Video Conferencing
Secure 720p HD audio/video meetings from a conference room or remotely with screen sharing, interactive presentation tools, and an intelligent virtual assistant.
File Management
Share and collaborate on files securely from any location. Full file management including real-time backup and restore.
See the Elevate Desktop App:
Features that maximize efficiency, productivity and control
Auto Attendant
Connect customers to the right person right away. Automatic greetings along with fast and efficient call routing based on your business hours.
Hunt Groups
Ensure customers reach your people quickly and efficiently. Route incoming calls to specific teams who share responsibility for answering them.
Presence
Know the real-time working status of your teammates. Real-time notifications such as Available, Unavailable, Busy, and more.
Integrations
Build greater efficiency into customer interactions. Integrate voice, video, messaging, and contact center functionalities.
Company Messaging
Let customers communicate with your business the way they want, through texting. Enable your business phone number for SMS/MMS.
AI Assistant
Increase productivity using Generative AI to access information more easily and help with daily tasks right within the mobile and desktop app.
See the Elevate Mobile App:
Discover how Elevate can transform your business communication