Hospitality
Seamless guest experience starts
with seamless communication.
Staff Coordination
Keep your front desk, housekeeping, security, and management aligned with integrated voice, video, and messaging—accessible from desk phones or mobile devices.
Built-In PMS Integration
Seamlessly integrate with over 70 industry-leading Property Management Systems (PMS) to reduce friction for your staff. Our hospitality console works with the tools you already use.
Adaptable to Any Environment
Whether you need intuitive, out-of-the-box tools or granular system control for complex environments, our platforms adapt to your needs.
Preserve Your Investment
We can either support your NEC system as-is or help you modernize it through a hybrid deployment—preserving your infrastructure while adding next-generation capabilities.
See how we can help:
Frequently Asked Questions:
How can a unified communications platform improve the guest experience?
A modern communications platform lets your team engage with guests over their preferred channels—voice, text, chat, or video—so every interaction is fast, personal, and consistent. Smart routing and real-time updates help minimize hold times and ensure guests feel supported throughout their stay.
Will my staff be able to stay connected when they’re on the move?
Yes. With mobile-ready tools, your employees can answer calls, manage tasks, and collaborate with colleagues from anywhere—whether they’re at the front desk, in a guest room, between properties, or working from home.
Do we need to make a large upfront investment to modernize our communications?
Not at all. We offer Monthly Recurring Charge (MRC)–based plans that eliminate the need for major upfront capital expenses. This lets you modernize your communications infrastructure with predictable, budget-friendly pricing—making it easier to scale and upgrade without financial strain.
What happens to our existing phone system? Do we need to replace it?
Not necessarily. We offer flexible deployment options, including support for legacy systems like NEC. You can keep your current setup, transition gradually with a hybrid model, or fully modernize at your own pace.
Can we move our existing analog room phones to the cloud without replacing them?
Yes. Using Analog Telephone Adapters (ATAs), we can connect your existing analog room phones to our Unified Communications platform without the need for costly hardware replacements. It’s a simple, budget-friendly way to modernize your infrastructure while preserving your current phone investment.
Can we use this system to support multiple locations or properties?
Absolutely. A cloud-based platform allows you to manage communications centrally across all locations. Whether you’re adding new properties, scaling up, or shifting your footprint, it’s easy to onboard users, port numbers, and deploy hardware with minimal effort.
How does this help with staff productivity?
By consolidating phone, messaging, video, and call management into one intuitive platform, your staff can switch seamlessly between tasks and devices. That means fewer missed calls, smoother shift handovers, and less time spent juggling disconnected systems.
Will the platform work with our existing Property Management System (PMS)?
Yes. Our hospitality console integrates with over 70 leading PMS platforms, so your staff can continue using familiar tools without retraining—making deployment faster and daily operations more efficient.
Run your operations smarter, every step of the way
Easily adapt to staff changes, business growth, and unexpected disruptions with a communications platform designed for simplicity, resilience, and long-term scalability.
Simplified Onboarding
Get new employees up and running quickly with intuitive tools and minimal training. Our platform’s user-friendly interface reduces ramp-up time across all roles.
Centralized Administration
Manage users, devices, locations, and call flows from one centralized dashboard. Save time on day-to-day IT tasks with easy access to system-wide controls.
Built-In Business Continuity
Stay connected—even during outages—with automatic failover, call forwarding, and mobile access. Your guests never experience a lapse in service.
Future-Ready Architecture
Our platform evolves with your needs, supporting new features, integrations, and technologies over time—so you’re always one step ahead without constant reinvestment.
Built to Work with Your PMS:
And many more
Most communications vendors treat PMS integration as an afterthought—offering limited compatibility that forces you to change systems, retrain staff, or compromise functionality.
At Clemente Communications, we take a different approach.
Our hospitality console integrates with over 70 industry-leading PMS platforms, so we can work with the systems you already know and trust—right out of the box.
Whether you use:
A globally recognized PMS brand
A lightweight, property-specific solution
An existing system your staff already knows inside and out—we’ll meet you where you are, not make you start over.
No retraining. No rip-and-replace. Just smarter integration that works with your business.
Features that maximize efficiency, productivity and control
Scheduled-Based Auto Attendant
Route calls automatically based on business hours, holidays, or special events. Customize greetings and call flows for weather emergencies, seasonal hours, or after-hours guest support.
Hunt Groups
Ensure every call is answered by routing incoming calls to predefined groups of staff. Distribute calls efficiently across front desk, concierge, or back-office teams—reducing hold times and missed opportunities.
Presence
See at a glance who’s available, on a call, or away. Real-time presence indicators improve internal coordination and reduce guest wait times by connecting them with the right person faster.
Shared Management with IT
Choose a co-managed setup that gives your internal IT team access to administer users, settings, and reporting—while we handle backend infrastructure, updates, and 24/7 support.
99.999% Uptime
Deliver consistent, uninterrupted service with industry-leading uptime and built-in redundancy. Your staff stays connected—and your guests stay satisfied—no matter what.
SMS Campaigns
Send timely, relevant messages like check-in confirmations, checkout reminders, surveys, and emergency alerts. Engage guests on the channel they prefer while freeing up your staff’s time.
Elevate guest service and simplify your communications—on your terms.